Disadvantages of a shared loyalty program Many loyalty vendors offer a shared rewards network where customers can shop at various
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Loyalty Programs, Small Business
Why Customers Quit Loyalty Programs It’s always a good idea to revisit your loyalty program structure and perks to answer
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Loyalty Programs, Small Business
Your Loyalty Program is a Tool, not a Bandage While your customers may love your rewards program, they still need
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Loyalty Programs, Small Business
How Engaged Employees Increase Customer Retention Engaged employees provide better customer service, leaving your customers feeling good about their experience
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Employee Incentive Program, Small Business
5 Interesting (and Alarming) Customer Stats Here are a few interesting (and alarming) customer service facts as a reminder of
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Loyalty Programs, Small Business
Fix Negative Customer Experiences Before it’s Too Late! If a customer leaves your business with a poor experience, will you
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Loyalty Programs, Small Business
How to Engage Millennials With Your Loyalty Program The Millennial demographic (born between 1981 – 1997) have different values when
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Loyalty Programs, Small Business
Customer Service is Directly Related to Customer Loyalty Great customer service is directly related to increased customer spending and overall
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Loyalty Programs, Small Business